Shipping Policy

Shipping Times

We process all orders within 5–8 business days after payment has been confirmed. Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

Estimated delivery times:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Australia: 7–15 business days

• Europe: 7–15 business days

• Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. Tracking information may take 48–72 hours to become active after the shipping confirmation is sent.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If you notice an error, please contact us immediately. We will do our best to update your address before the order is shipped. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact our customer support team. We will work directly with the shipping carrier to investigate the issue and provide an update as quickly as possible.

If a package is marked as delivered but cannot be located, we recommend:

• Checking your mailbox, front door, or other safe delivery locations.

• Asking household members or neighbours if they accepted the package.

• Contacting the shipping carrier for additional delivery details.

If the issue remains unresolved, please contact us, and we will assist you with an investigation.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact our customer support team. We are always happy to help and will do our best to resolve any concerns as quickly as possible.